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Unable to Subscribe for email notification #851

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opened 2026-10-05 00:20:54 +02:00 by adam · 0 comments
adam commented 2026-10-05 00:20:54 +02:00
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Piwigo environment:

Piwigo 2.9.4
Operating system: FreeBSD
PHP: 7.3.1 (Show info) [2019-01-21 06:57:08]
MySQL: 5.5.5-10.0.37-MariaDB [2019-01-21 06:57:08]
Graphics Library: ImageMagick 6.9.10-22

I have these settings in the LocalFilesEditor:

$conf['smtp_host'] = 'your smtp host:Port(usually 25)';
$conf['smtp_user'] = smtp user';
$conf['smtp_password'] = 'your smtp password#';
$conf['mail_sender_email'] = 'your mail adresse';
$conf['mail_allow_html'] = true;
$conf['smtp_secure'] = null;

All details have been filled correctly however, when I try to subscribe a user to get notifications I am presented with this error:

Error when sending email to User user@mail.com
User not added to the subscription list
1 mail has not been sent.
1 user not updated.

Unfortunately I don't see anything in the logs either and since I'm using an external mail server nothing is in the maillog file.

What is the best way to diagnose the issue? I should have all the necessary php modules installed so I am not sure where to begin with this one...

Piwigo environment: Piwigo 2.9.4 Operating system: FreeBSD PHP: 7.3.1 (Show info) [2019-01-21 06:57:08] MySQL: 5.5.5-10.0.37-MariaDB [2019-01-21 06:57:08] Graphics Library: ImageMagick 6.9.10-22 I have these settings in the LocalFilesEditor: $conf['smtp_host'] = 'your smtp host:Port(usually 25)'; $conf['smtp_user'] = smtp user'; $conf['smtp_password'] = 'your smtp password#'; $conf['mail_sender_email'] = 'your mail adresse'; $conf['mail_allow_html'] = true; $conf['smtp_secure'] = null; All details have been filled correctly however, when I try to subscribe a user to get notifications I am presented with this error: Error when sending email to User user@mail.com User not added to the subscription list 1 mail has not been sent. 1 user not updated. Unfortunately I don't see anything in the logs either and since I'm using an external mail server nothing is in the maillog file. What is the best way to diagnose the issue? I should have all the necessary php modules installed so I am not sure where to begin with this one... <!-- github-sync-id:401219709 -->
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adam (Adam Wojcieszonek)
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Reference: adam/Piwigo#851